How can we help?

If we haven't answered your question below,
please send us an email:
info@omy-usa.com

Returns & Exchanges

If for any reason you are unhappy with your purchase, we will refund your money subject to the following conditions:

  • All returns must be initiated within 30 days of receipt.
  • Products must be unopened and undamaged and returned to us in their original packaging.
  • International sales are final and may not be returned.

If the product you receive is defective, damaged or the wrong item altogether, just email us, include a photo of the damaged item, and we'll try to make things right.

To initiate your return and/or ask us any questions, please email us at info@us.omy-maison.com.

Shipping

We offer free ground shipping for all orders over $60 shipped within the continental United States.

Once we have received your order, we will process and send out your package in 1-2 business days. Your package will typically arrive between 2 to 5 business days after you place your order.

Expedited shipping is also available. Shipping costs and times for expedited orders will be calculated at checkout.

Please have items sent to a secure place of delivery, with an accurate destination address. We are not liable for the order once the shipment is in transit.

Wholesale

Thank you for your interest in becoming a wholesale partner.

To open a wholesale account, please send an email to stephanie@omy-usa.com.

Please note that wholesale orders cannot be placed until your account has been approved and established.

Thanks again for your interest. we look forward to connecting with you.

Existing Wholesale Customers: Place your orders by signing into our page on Faire: Omy on Faire.